Any claims must be made within 7 days of receipt of order. We do not exchange or refund paints, craft punches or books. Hands Ashford NZ Ltd reserve the right not to accept any returns. We will accept our obligations under the Consumers Guarantees Act by replacing faulty goods. Please notify Hands Ashford NZ Ltd in writing, by email or fax should you have any problems. Please do not return goods to Hands Ashford NZ Ltd without prior instruction.