Terms and Conditions

Hands Ashford NZ Ltd is an official retailer of Ashford Products but is in no way related to the Ashford Craft Shop in Ashburton. Orders for Ashford spinning wheels & weaving looms from overseas customers will be directed to the official Ashford agent in that country.

Correspondence

If you have any questions regarding your order, or you need a return authorisation, please do not hesitate to contact us. Please use your invoice number as a reference.

Pricing

All prices on the website are in NZ dollars and GST inclusive. Every effort is made to keep prices up to date but Hands Ashford NZ Ltd reserve the right to alter a price without further notice. Orders placed from overseas will have this GST amount removed in the checkout.

Security

Hands use the secure hosted payment page solution from DPS to process online credit card payments. The hosted payment page allows us to offer customers a safe, secure online shopping experience. Payments will be authorised when we process your order at the store incase stock is not on hand or if freight has been overestimated on multiple purchases. You will not be charged until your order is confirmed at Hands Ashford NZ Ltd.

Damaged Goods

Please notify Hands immediately if your parcel arrives damaged, as claims must be made within 7 days of delivery. After this time no claim can be made and Hands Ashford NZ Ltd will not be held liable.

Returns Policy

Any claims must be made within 7 days of receipt of order. We do not exchange or refund paints, craft punches or books. Hands Ashford NZ Ltd reserve the right not to accept any returns. We will accept our obligations under the Consumers Guarantees Act by replacing faulty goods. Please notify Hands Ashford NZ Ltd in writing, by email or fax should you have any problems. Please do not return goods to Hands Ashford NZ Ltd without prior instruction.

Liability

Hands Ashford NZ Ltd accepts no responsibility for products not used according to manufacturers instructions.

Privacy Policy

Any information we collect from you throughout the ordering process is used only to process your order. All information supplied to Hands Ashford NZ Ltd is considered private and confidential and will not be passed on to a third party. Visitors to our website are recorded using IP addresses for statistical purposes only and are not identifiable. Should you wish to be removed from our database at any stage, please contact us directly.